Tonight I uninstalled Norton Antivirus from all of my machines. My subscription had expired.
As part of the uninstall, you asked me to fill out a survey. Which I did. Until I got to the end and in big letters you told me that whatever I said became your property and you could use them in any way you wanted without me having any recourse.
So I brought my comments here and give you no rights to use these comments in any way.
I have been a fan since the days of Windows 3.1 and Norton Utilities. As an IT director, I fought corporate to keep you on my systems when they tried to push one of your competitors down my throat.
But 2 years ago, I installed Norton 2009 well ahead of my subscription ending. And you "stole" my remaining subscription. So my Norton 2008 didn't last a full year, more like 11 months. This was my reward for doing what you asked: updating before my subscription ran out.
Yes, a call to tech support and 1 fewer hour in my life later, my original subscription was restored. I told the tech at the time that I thought this was an attempted theft and I didn't like it.
Theft? That's my opinion..
Having done tech support for close to 100 users for several years, I am acutely aware of how little people understand about their computers. While I complained and got my subscription restored, the vast majority never would. But since your nag screens start after about 10 months warning me to renew, I suspect you've been able to fleece large numbers of customers out of about 10% of what they paid for.
That was 2 years ago when I told your tech I wouldn't buy again if you didn't fix it. I gave you the benefit of the doubt...
Last year, when I installed Norton 2010, it happened again.
Another hour of listening to muzak on hold and dealing with low level tech support until they "fixed that problem right up." In fact he fixed it for all three machines with just a couple of keystrokes - even faster than the tech did the year before.
Which suggests you've invested training time and streamlined the way to fix the "problem" so your tech support costs for this issue doesn't cost as much.
But you didn't stop trying to steal from me.
That's why you no longer have a place on my computers.
Oh, and as the first of my three computers reaches 4% of a full system scan and has already found 5 viruses you missed, maybe it was time.Lynn McColley is a former IT guy and longtime media and advertising executive who sold his snowblower a half dozen years ago to start his own advertising and marketing company in sunny, warm Phoenix. He specializes in Small Business Web Site Design, Email Marketing Blasts, and getting higher search engine rankings for his clients. Want a little more bang for your marketing dollar? Call Lynn at 480-704-4286.
As part of the uninstall, you asked me to fill out a survey. Which I did. Until I got to the end and in big letters you told me that whatever I said became your property and you could use them in any way you wanted without me having any recourse.
So I brought my comments here and give you no rights to use these comments in any way.
I have been a fan since the days of Windows 3.1 and Norton Utilities. As an IT director, I fought corporate to keep you on my systems when they tried to push one of your competitors down my throat.
But 2 years ago, I installed Norton 2009 well ahead of my subscription ending. And you "stole" my remaining subscription. So my Norton 2008 didn't last a full year, more like 11 months. This was my reward for doing what you asked: updating before my subscription ran out.
Yes, a call to tech support and 1 fewer hour in my life later, my original subscription was restored. I told the tech at the time that I thought this was an attempted theft and I didn't like it.
Theft? That's my opinion..
Having done tech support for close to 100 users for several years, I am acutely aware of how little people understand about their computers. While I complained and got my subscription restored, the vast majority never would. But since your nag screens start after about 10 months warning me to renew, I suspect you've been able to fleece large numbers of customers out of about 10% of what they paid for.
That was 2 years ago when I told your tech I wouldn't buy again if you didn't fix it. I gave you the benefit of the doubt...
Last year, when I installed Norton 2010, it happened again.
Another hour of listening to muzak on hold and dealing with low level tech support until they "fixed that problem right up." In fact he fixed it for all three machines with just a couple of keystrokes - even faster than the tech did the year before.
Which suggests you've invested training time and streamlined the way to fix the "problem" so your tech support costs for this issue doesn't cost as much.
But you didn't stop trying to steal from me.
That's why you no longer have a place on my computers.
Oh, and as the first of my three computers reaches 4% of a full system scan and has already found 5 viruses you missed, maybe it was time.Lynn McColley is a former IT guy and longtime media and advertising executive who sold his snowblower a half dozen years ago to start his own advertising and marketing company in sunny, warm Phoenix. He specializes in Small Business Web Site Design, Email Marketing Blasts, and getting higher search engine rankings for his clients. Want a little more bang for your marketing dollar? Call Lynn at 480-704-4286.
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